Privacy Policy

Last Updated: May 6, 2025

Introduction

Immersion IQ (“we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.immersioniq.io (the “Site”) or use our services, including our GPU computing, immersion cooling solutions, and related offerings (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or Services.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and business address
• Business Information: Company name, job title, industry sector
• Account Information: Username, password, and account preferences (when applicable)
• Technical Requirements: Information you provide about your GPU computing needs, workload specifications, and infrastructure requirements
• Financial Information: Payment information, invoicing details, and transaction history

Non-Personal Information

• Usage Data: Information about how you use our Site and Services, including IP address, browser type, device information, pages visited, time spent on pages, and referral sources
• Technical Data: Performance metrics, server logs, and system configuration data related to our Services
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section below)
• Aggregated Data: Statistical or demographic data that does not directly identify you

How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when filling out forms on our Site, including contact forms, quote requests, and subscription forms
• GPU Calculator: Information you enter into our GPU resource calculator tool
• Automated Technologies: Cookies, server logs, and similar technologies when you navigate our Site
• Third-Party Sources: Business partners, service providers, and publicly available sources

How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our Services
• To process and fulfill your requests for our Services
• To communicate with you about your account, inquiries, or requests
• To send you technical updates, security alerts, and administrative messages
• To improve our Site and Services through analysis of usage patterns
• To personalize your experience and deliver content relevant to your interests
• To protect the security and integrity of our Site and Services
• To comply with legal obligations and enforce our terms of service

Legal Basis for Processing (for EEA, UK, and similar jurisdictions)

When applicable, we process your personal information on the following legal bases:

• Performance of a Contract: To provide Services you have requested
• Legitimate Interests: To operate our business and improve our Services
• Compliance with Legal Obligations: To fulfill our legal requirements
• Consent: When you have explicitly agreed to the processing of your data for specific purposes

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, and contractual requirements

Information Sharing and Disclosure

We may share your information with:

Service Providers

We may share your information with third-party service providers who help us provide and improve our Services, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer relationship management systems
• Analytics providers
• IT and security service providers

These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Business Partners

We may share information with our business partners, such as hardware vendors, cooling technology providers, and data center service providers, when necessary to fulfill services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Secure network configurations
• Regular security assessments and penetration testing
• Strict access controls and authentication procedures
• Employee training on data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Data Portability: Receive a copy of your personal information in a structured, commonly used format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our Site
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze site usage
• Functionality Cookies: Enable us to personalize your experience
• Targeting Cookies: Record your visit to our Site, pages visited, and links followed

Cookie Management

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being placed on your device.

Children’s Privacy

Our Site and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we transfer your personal information to countries outside your jurisdiction, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Immersion IQ
Email: privacy@immersioniq.io
Address: 131 Continental Drive
Newark, DE 19713

Additional Information for Specific Jurisdictions

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. These include:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the details in the “Contact Us” section.

European Economic Area (EEA), United Kingdom, and Switzerland Residents

If you are located in the EEA, UK, or Switzerland, you have certain rights under applicable data protection laws, as outlined in the “Your Data Protection Rights” section. Additionally:

• We act as a “data controller” for the personal information we collect through the Site
• We may transfer your personal information to countries outside the EEA, UK, or Switzerland
• Such transfers are made pursuant to appropriate safeguards, such as Standard Contractual Clauses

If you have any concerns about our data practices or wish to make a complaint, you have the right to contact your local data protection authority.

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.